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Moscow Trade Fair Hostess Interpreter - Marina Ivan.

Reside in Moscow, Russia

Education

2012-2015
The Moscow State University of Tourism Industry named by U.A. Senkevich
Profession: Hospitality Service

2008-2012
The Moscow State University of Instrument Making and Computer Science
Profession: Staff Management

2005-2008
The Collage of Information Technologic;
Profession: the state and municipal management

Professional Experience

12/2014 – 07/2015 Holiday Inn Sokolniki
Position: Duty Manager

Duties:

- Dealing with the VIP guests of the hotel.
- Checking cleanliness of rooms and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
- Giving the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows
- Co-ordination with all departments concerned in order to maintain Front Office functions properly.
- Handling guest complaints and other related problems and reporting to Managers Team
- Assistance reception and other departments during they are busy.
- To responsible for front office operation during the absence of Front Office Manager (HO).
- To discuss all matters that needed to follow up with the next shift Reception Manager.
- Conduction and ensuring the neat of appearance of front office attendant as well as correct attitude and behavior, discussing problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.

02/2012 to 03/2015 participant of IHG Academy (Holiday Inn Moscow Sokolniki)
Practice in following departments: Food & Beverage, Purchasing, Finance, Housekeeping & Maintenance, Human Resources, Sales & Marketing, Revenue, Front Office, practice in Wiesbaden Germany (certificate)

10/2011 to 05/2015 Holiday Inn Moscow Sokolniki
Position: Administrator (Reception)

Duties:

- Reception, accommodation, registration of guests;
- Financial service guests (work with cash register, bank terminal)
- Reporting
- Establishment and maintenance of customer databases

04/2011-09/2011 Salamis Bay Conti Resort Hotel 5* (Northern Cypus)
Position: Sport Animator, Dancer

Duties:

- Entertainment for guests
- Taking part at night dancing shows
- Organization daily exercises (streaking, water-gum, aerobic)
- Organization disco-tours and night entertainment

04/2010-10/2010 ATI Entertainment (Kusadasi, Turkey – Kustur Club Holiday Village)
Position: Sport Animator, Dancer

Duties:

- Entertainment for guests
- Taking part at night dancing shows
- Organization daily exercises (streaking, water-gum, aerobic)
- Organization disco-tours and night entertainment

07/2009-04/2010 Euroset-Retail (Moscow, Russia)
Position: Financial manager

Duties:

- Consultation and sales
- Working with the financial documentation
- Balance accounts
- Marketing planning

09/2008-02/2009 Fin Consult Group Incorporation (Moscow, Russia)
Position: Office Manager in The Administration Department

Duties:
- Working with the documents
- Posting the correspondents
- Performance of individual assignments of the head
- Consultation under programs of personal financial planning

02/2007-08/2008 Joint-Stock Company the Lunch (Moscow, Russia)
Position: hostess, waiter

Duties:
- Meeting visitors
- Reception of orders
- Servicing

Hobbies: travelling, dancing, learning languages (English – Upper-Intermediate, Turkish - Basic)

 

 

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